Native Hawaiian Veterans
  • 01-Mar-2018 to 30-Apr-2018 (HST)
  • IT
  • San Antonio, TX, USA
  • Full Time

Native Hawaiian Veterans, LLC is a Native Hawaiian Owned, Service Disabled Veterans Owned Small Business (SDVOSB), SDB, MBE, UDBE, and EEO/W/M/Vet/Disabled Company that provides services, solutions, and products in the areas of Homeland Security, Emergency Management, Information Technology, Communication Equipment, Professional Staff Augmentation, Munitions and Explosives of Concern (MEC) Remediation, and Strategic Communications/Creative Services.

Our mission is to be a trusted partner earning customer loyalty while fostering growth and profitability for our Ohana and enriching our community.

We are seeking a Help Desk Task Lead to join our Ohana. This position will be located at U.S. Army North in Fort Sam Houston, Texas.


  • The contractor shall be able to provide technical direction and engineering knowledge for IT support activities to include:
  • The contractor shall be able to perform system-level configuration of products including determination of hardware, OS, and other platform specifications.
  • The contractor shall be able to provide assistance and oversight for all information systems operations activities, including computer configuration, operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations.
  • The contractor shall have the ability to supervise all contract personnel engaged in the operation and support of network users, including all communications equipment on various platforms in large scale or multi-shift operations. Contract lead's resume shall reflect a minimum of 6 years' supervisory experience.
  • The contractor shall monitor and respond to hardware, software, and network problems through routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Standard response procedures include identification of a problem, notification of appropriate personnel, complete troubleshooting or replacement procedures, and ensuring that notification of the appropriate personnel that the system(s) or equipment has returned to normal operations
  • The contractor shall utilize software and hardware tools and identifies and diagnose complex problems and factors affecting network performance.
  • The contractor personnel shall support a variety of IT systems and deploy commercial of the shelf (COTS) and Government off the shelf (GOTS) technologies including Microsoft, Linux, networking NSA Type 1 encryption devices, VOIP, email, video teleconferencing, and common desktop productivity tools.


  • The contractor shall meet shall meet DoD 8570.01-M IAT Level II requirements and shall have the following minimal education and experience metrics: 10 or more years of experience in IT customer support; knowledge of computer systems administration; Comp TIA Security Certification (or equivalent); Secret Security Clearance.
  • The contractor shall be able to use the latest versions of the following: Microsoft Operating Systems; Microsoft Office; Microsoft SharePoint; .NET; MS SQL Server; MS active Directory Administration.


 Please complete our online Employment Application, only applicants that apply via our Employment Application will be considered.

Native Hawaiian Veterans, LLC is an EOE/W/M/Vet/Disabled.



Native Hawaiian Veterans
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