Native Hawaiian Veterans
  • 30-Mar-2018 to 29-May-2018 (HST)
  • IT
  • Fort Belvoir, VA, USA
  • Full Time

Native Hawaiian Veterans, LLC is a Native Hawaiian Owned, Service Disabled Veterans Owned Small Business (SDVOSB), SDB, MBE, UDBE, and EEO/W/M/Vet/Disabled Company that provides services, solutions, and products in the areas of Homeland Security, Emergency Management, Information Technology, Communication Equipment, Professional Staff Augmentation, Munitions and Explosives of Concern (MEC) Remediation, and Strategic Communications/Creative Services.

Our mission is to be a trusted partner earning customer loyalty while fostering growth and profitability for our Ohana and enriching our community.

We are seeking a Service Desk Tier II  to join our Ohana. This position will be located at Fort Belvoir, VA (to include Humphrey's Engineering Center) with a remote site at the Metro Park complex located in Springfield, VA.

BASIC FUNCTIONS:

The IT Service Desk will be a cooperative service between the Command Enterprise Service Desk and our contractor providing Tier 2 and Tier 3 support.  The Command Enterprise Service Desk contractor will be the single point of contact for all customers to report incidents, submit service requests and register complaints about the information technology infrastructure, applications and programs supported in the environment.  The Command Enterprise Service Desk will pass all service requests to the INSCOM IT Service Desk contractor who shall support the end user in a timely and responsive fashion; provide reliable service delivery that result in a high level of customer satisfaction and consult with other Divisions for Service Desk Support and troubleshooting.

The Contractor shall be responsible for providing Tier 2, and Tier 3 support to the Command, Control, Communications, Computers and Information Management (C4IM) Systems of INSCOM and its tenant units. The Army Enterprise Service Desk (AESD) model adapted for the Army based upon the Joint Testing and Evaluation (JTE) Enterprise Service Desk Model. The AESD model depicts a unified construct to provide a single point of contact (SPOC) to all Army Users for incidents, service requests, and other service management activities.

Tier 2, Touch Labor and SME. Tier 2 SME provides more in-depth technical support than Tier 1. Both roles handle requests beyond the scope of Tier 1 basic and scripted support across enterprise, regional, theater, and local IT support organizations. SMEs in this category are responsible for assisting Tier 1 Support in solving basic technical problems and for investigating elevated issues. If the personnel from this group cannot determine a solution, then they are responsible for raising the issue with to the Tier 3 level. Tier 2

POSITION RESPONSIBILITIES:

Shall obtain and maintain user accounts for Army Knowledge Online (AKO), Portal, Non-secure Internet Protocol Router Network (NIPRNET), SECRET Internet Protocol Router Network (SIPRNET), NSANET and Joint Worldwide Intelligence Communications Systems (JWICS) accounts, including email, for their personnel where the networks are available.  Contractor personnel shall obtain and maintain the necessary access cards and certificates to access the required classified and unclassified information technology networks.

shall develop procedures covering key control that shall be included in the Quality Control Plan.

MINIMUM QUALIFICATIONS:

  • Bachelor's Degree in Computer Tech
  • DoD 8570 IAT II Certified - One of the following: CCNA-Security, GICSP, GSEC, Security+ CE, SSCP
  • DoDI 8140.01Cyberspace Workforce Management (requirements listed in 8570.01)
  • 3+ Years Experience

 Please complete our online Employment Application, only applicants that apply via our Employment Application will be considered.

Native Hawaiian Veterans, LLC is an EOE/W/M/Vet/Disabled and E-Verify Employer

 

 

Native Hawaiian Veterans
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