Native Hawaiian Veterans
  • 11-Apr-2018 to 10-Jun-2018 (HST)
  • IT
  • Fort Belvoir, VA, USA
  • Full Time

Native Hawaiian Veterans, LLC is a Native Hawaiian Owned, Service Disabled Veterans Owned Small Business (SDVOSB), SDB, MBE, UDBE, and EEO/W/M/Vet/Disabled Company that provides services, solutions, and products in the areas of Homeland Security, Emergency Management, Information Technology, Communication Equipment, Professional Staff Augmentation, Munitions and Explosives of Concern (MEC) Remediation, and Strategic Communications/Creative Services.

Our mission is to be a trusted partner earning customer loyalty while fostering growth and profitability for our Ohana and enriching our community.

We are seeking a Lead Help Desk - Tier II/Tier III  to join our Ohana. This position will be located at Fort Belvoir, VA (to include Humphrey's Engineering Center) with a remote site at the Metro Park complex located in Springfield, VA.

The IT Service Desk will be a cooperative service between the Command Enterprise Service Desk and our contractor providing Tier 2 and Tier 3 support.  The Command Enterprise Service Desk contractor will be the single point of contact for all customers to report incidents, submit service requests and register complaints about the information technology infrastructure, applications and programs supported in the environment.  The Command Enterprise Service Desk will pass all service requests to the INSCOM IT Service Desk contractor who shall support the end user in a timely and responsive fashion; provide reliable service delivery that result in a high level of customer satisfaction and consult with other Divisions for Service Desk Support and troubleshooting.

The Contractor shall be responsible will be a lead for the Tier 2, and Tier 3 support to the Command, Control, Communications, Computers and Information Management (C4IM) Systems of INSCOM and its tenant units. The Army Enterprise Service Desk (AESD) model adapted for the Army based upon the Joint Testing and Evaluation (JTE) Enterprise Service Desk Model. The AESD model depicts a unified construct to provide a single point of contact (SPOC) to all Army Users for incidents, service requests, and other service management activities.Tier 3, Advanced SME. Tier 3 is the highest level of support among SMEs. Tier 3 personnel are responsible for handling the most difficult or advanced problems. In addition to assisting both Tier 1 and 2 technicians, Tier 3 SMEs are also responsible with the research and development of solutions to new or unknown issues. Tier 3 personnel shall work with Tier 1 Support to prioritize and streamline the troubleshooting process. If it is determined that a problem cannot be solved then Tier 3 technicians are to escalate the problem to the IAT Level III Engineers.

MINIMUM QUALIFICATIONS:

  • Bachelor's Degree in Computer Tech
  • DoD 8570 IAT II Certified - One of the following: CCNA-Security, GICSP, GSEC, Security+ CE, SSCP DoDI 8140.01Cyberspace Workforce Management (requirements listed in 8570.01)
  • 3+ Years Experience

 Please complete our online Employment Application, only applicants that apply via our Employment Application will be considered.

Native Hawaiian Veterans, LLC is an EOE/W/M/Vet/Disabled and E-Verify Employer. 

 

 

Native Hawaiian Veterans
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